Returns and Withdrawal
You have the right to withdraw from the contract, without stating the reasons, within 14 days of delivery of the order.
This communication must be sent by registered letter with acknowledgment of receipt, addressed to
Gerosa Design Srl
Via Cairoli, 17
20851 Lissone (MB)
or by telegram or fax always sent within the aforementioned period of 14 days and followed by a confirmation by registered letter with acknowledgment of receipt, MUST be sent within the following 48 hours.
Once the aforementioned notice of withdrawal has been received, you will receive confirmation of withdrawal from our Customer Service and you will have to send the goods to our warehouse at your expense within 14 days of authorization.
The goods must be returned intact, complete with all its parts and in the original packaging, kept and possibly used according to normal diligence, without any signs of wear or dirt.
The right of withdrawal applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product.
The purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc …); to limit damage to the original packaging.
The right of withdrawal cannot be exercised by the Customer in the event that:
- in the event that the purchased products have been made according to the Customer’s requests, or are customized products.
- In the event that the customer purchases with a VAT number;
- In case of lack of the original packaging and all the elements supplied with the product present in the original packaging.